What is domiciliary healthcare?
Domiciliary healthcare refers to medical and non-medical care provided in a patient's home to help them with their daily activities and medical needs, allowing them to remain independent and comfortable in their own environment.
What services do you offer?
Our services include personal care (bathing, dressing, grooming), medication management, meal preparation, housekeeping, companionship, skilled nursing care, physical therapy, occupational therapy, and respite care.
What are your hours of operation?
We provide services 24/7, including weekends and holidays. Our office hours for inquiries and scheduling are Monday to Friday, 9:00 AM to 5:00 PM.
What types of healthcare professionals will visit my home
Our team includes registered nurses, licensed practical nurses, certified nursing assistants and healthcare assistants, depending on your care needs.
How often will a caregiver visit my home?
The frequency of visits depends on your personalized care plan, which is based on your medical and personal needs. Visits can range from a few hours a week to full-time care.
What if I have a complaint or concern about the care I am receiving?
We take all concerns seriously. Please contact our office directly to speak with a care coordinator or manager. We will address your concerns promptly to ensure you receive the best possible care.
How do you ensure the quality of care provided?
We maintain high standards through regular training and evaluation of our staff. Our care coordinators conduct routine check-ins and follow-ups to ensure the quality of care.
Can family members be involved in the care process?
Absolutely. We encourage family involvement and provide support and training to family members who wish to be part of the care process.
What are your COVID-19 safety protocols?
We follow strict COVID-19 safety protocols, including wearing personal protective equipment (PPE), regular testing of staff, sanitization of equipment, and health screenings before each visit.
Can I choose my Healthcare Assistant ?
Yes, we strive to match you with a caregiver who best fits your preferences and needs. You can request a change if you are not satisfied with your caregiver.